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39 FRANKLIN AMERICAN MORTGAGE complaints and reports @ Pissed Consumer

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For about the past 4 months, I spend at least one hour a week on the phone with them to deal with issues for automatic direct payment from my checking acct and issues with them not properly applying my insurance to my acct, then they purchase a policy twice as much as mine should be, and make me pay for it. Every time I call them, they say that it has been handled, but a week later, i get a letter in the mail stating there's an issue. My...Read more › Was this review helpful? 10

Had autopay on and the website mentioned everything was perfectly fine and scheduled. 45+ days later I get a letter saying they are going to default on my loan. I did my part and ensured it was working, now suffering from their ill programmed website (I am a web developer myself). They claimed because I didn't answer my phone (no voicemails were left, all I got was automated calls which I hang up on) and that I didn't read my mailed invoices...Read more › Was this review helpful? 21

Great mortgage company for me as a first home buyer. They gave me a good interest rate with no loan prepayment penulty. I sometimes mail checks for principal curtailment that get there on time, although recently they have started taking over 3 weeks to be processed and reflected on my loan. This delay could me from the UPS or the mail sorters at their office. I called about this recent delay and the customer service was super nice; she...Read more › Was this review helpful? 00

  • From mobile
  • Franklin American Mortgage
  • Apr 24, 2016
  • by anonymous
  • #835494

By far the WORST company i ever worked for! Glad i left! Would never go back

I just got off the phone with a customer service representative complaining about a post-dated check I sent to them that they deposited, causing an overdraft in my checking account. The representative said there's nothing they can do to reverse the damage. He also said that I needed to make the post dated payment over the phone. I REFUSE to give ANY information about my account over the phone regardless of who it is. He acted like he didn't give...Read more › Was this review helpful? 23

  • From mobile
  • Franklin American Mortgage
  • Sep 14, 2015
  • by anonymous
  • #699507

I am simply waiting on my mortgage payment to be sent to my home its late because they havent sent it out and im not paying late charges its not my fault.

Can't pay a partial payment, actually sent my payment back. Can not pay early. Online payment only available certain hours. Call to make payment and they are overwhelmed and taking messages for call backs within 24 hours. No phone payment methods possible. Horrible customer service. Was sold to this company and can not wait to be refinanced. I WILL NEVER recommend them. RUN IN the other direction. Have not had a company with such poor customer...Read more › Was this review helpful? 31

  • From mobile
  • Franklin American Mortgage
  • Aug 03, 2015
  • by anonymous
  • #676793

I had no issues at first they are now selling my MTG to another servicer, cool, they have NO Clue who it is!!!! Are you kidding me!!!they give me a # for a company I call them, they have never heard or FAMC. Can't fine anything by my name or account # that is to be my new MTG # from the "new servicer". What a joke

Was told I qualified and everything was good, just need to pay for a "Home Appraisal" Once they got my credit card number and charged 500 on it, about a week later just before the loan was supposed to "Fund" they said there were problems. OK I told them to articulate the problems in writing and have it signed by the person rejecting the loan. After that...... SILENCE... No one would answer a phone call. You could only leave messages. NOW keep in...Read more › Was this review helpful? 24

We have had a mortgage with Franklin American Mortgage for a little over 2 years. From the beginning, our experience with FAM has been a nightmare. Approval & closing were not an issue, as we went through another mortgage company. However, they sold the paper and we wound up with FAM. First, it took 7 months, and countless hours on the phone and e-mails to get them to draft our mortgage payment (auto pay). I have NEVER had so much...Read more › Was this review helpful? 93

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Category: American mortgage

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