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Franklin American Mortgage Company


Contact Franklin American Mortgage

Home Loans   Is your home currently financed through Franklin American Mortgage?
Do you have questions about your loan or payment?

Then please visit http://www.FAMChomeloan.com or call 877-883-1073

Contact Technical Support
You can reach our technical support at 877-562-6118

Corporate Office
6100 Tower Circle Suite 600

Franklin, TN 37067

Toll Free Number: 800-295-1020 Main Number: 615-778-1000

California Regional Wholesale Office 1401 Willow Pass Rd. Suite 400 Concord, CA 94520 Toll Free Number: 866-900-0556 Main Number: 925-566-7400

Fax: 925-930-9470

Texas Regional Office
5221 N. O'Connor Blvd. Suite 900

Irving, TX 75039

Toll Free Number: 877-496-1900 Main Number: 214-496-1900 Fax: 615-778-1068

Please include the following Mail Codes in delivery address to ensure accurate routing.

Correspondent Closed Loans: MC: 1700-10 Correspondent Underwriting File Delivery: MC: 1700-20 Correspondent Final Documents Delivery: MC: 1700-30 Correspondent Western Division Sales Group: MC: 1700-40 Correspondent Collateral Delivery

MC:1700-60

Massachusetts Regional Wholesale Office 35 Village Rd. Suite 201

Middleton, MA 01949

Toll

Free Number:  866-516-0340
Main Number:  978-539-6160

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Pennsylvania Regional Operations Center 681 Andersen Dr. Suite 620

Pittsburgh, PA 15220

Toll Free Number: 866-562-6551
Main Number: 412-587-5454

   
 

Other Contact Information: Payment Servicing:
866-510-8930 or paymentservicing@franklinamerican.com

Retail Sales:
Steven Medes at 800-295-1020

Correspondent Lending:
Kimberly Reay 866-326-2677 ext 2969 or kreay@franklinamerican.com

Tennessee Wholesale Operations:
Email Lauren Fedders at lfedders@franklinamerican.com

Texas Wholesale Operations:
Email Brian Wickersham atbwickersham@franklinamerican.com
Email Brad Dickson at bdickson@franklinamerican.com

California Wholesale Operations:
Email Donovan Heinlein at dheinlein@franklinamerican.com

Massachusetts Wholesale Operations:
Email Matt Langley at mlangley@franklinamerican.com

Pennsylvania Operations:
Email Karen DeChellis at kdechellis@franklinamerican.com

 


NOTICE OF ERROR (NOE) or REQUEST FOR INFORMATION (RFI)
If you believe there is an error in the origination or servicing of your mortgage loan, or if you need additional information regarding the origination or servicing of your mortgage loan, you must send a written request to:

FRANKLIN AMERICAN MORTGAGE COMPANY ATTN: COMPLIANCE DEPARTMENT - COMPLAINTS 6100 TOWER CIRCLE SUITE 600

FRANKLIN, TN 37067

Written communications must include your name, mailing address, loan number, and sufficient information to inform us of your Notice of Error or Request for Information.


Category: American mortgage

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