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American Mortgage Service Co. Ratings & Reviews

  • My experience with American Mortgage Service company (AMSC) went from bad to worse. I was doing a more complicated loan - a HomeStyle (a mortgage that includes home renovation funds - that is done through Fannie Mae). This meant that AMSC was just the sales person, and all paperwork for loan approval was going through a secondary mortgage company. I had no idea this w as the case until we were neck deep and waiting for underwriter approval. My initial loan officer had never worked with one of these type of loans, which I was initially ok with, however I later learned she had no additional training or guidance until we hit a hurdle. Then, in the middle of the process she left the company. Folks then scrambled to find someone to continue my loan. The folks that took over were more knowledgeable on the loan, but were horrible at communication. They continually gave me unrealistic time frames for when steps should be complete. I later went to the secondary mortgage company's website and it stated timeframes for each step, and they were all twice as long as those I was told by AMSC. Why would you get my hopes up, just to be wrong? They blamed most issues on the secondary company (who, I have to say was delightful when I later worked with them). The last straw came 4 months after closing when they contacted me about a missed payment. They never sent me anything requesting a payment in the first month. The only payment information I received was from the secondary company, and it was a month in advance. The reasoning I received was that they send out bills for 1st of the month payments on the 15th, and my loan was officially sold on the 13th - so nothing was ever sent out. How does a company not keep track of payments due? It is absolutely ludicrous, and more than an "inconvenience" (as they stated) to be asked to pay 2 mortgage payments in 1 month - several months after the fact that they screwed up. I can never recommend them to anyone, I would not wish that on an enemy let alone a friend. ... Read More

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  • Doug was extremely helpful right from the start. He was able to create a comfortable environment for me and allowed the entire loan process to go smoothly. I was fortunate to have my home buying experience stress free. I will definitely

    recommend Doug to all my friends looking to get a home loan.

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  • Impossible to possible

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  • Mike was knowledgeable and extremely responsive.

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  • The staff at American Mortgage, working through my Loan Officer, were very helpful especially during the final phases of the loan process. They kept me informed of any issues with obtaining information needed for my loan and explained why it was needed. Easy company to work with.

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  • Very pleased with our mortgage experience using American Mortgage.

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  • No issues, I had a good loan officer and I feel like they were open and honest with me the whole way

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  • It took this company a while to respond to my initial Lending Tree request. Then, they sent a bunch of robo-emails. When I responded via email, they didn't reply back and instead sent more robo-emails. Some of their emails are fairly condescending, too. (Subject: "A Little Overwhelmed?" With the message saying, in essence: *Why haven't you responded.*) They really wan t you to call, which I'm not a fan of until I have a good idea who I'm dealing with ... Read More

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  • I was referred to American Mortgage Company via the Lending Tree and I'm very happy with my decision. I worked with Kevin at AMC who explained everything to me and made sure I was getting the best rate and made things move quickly and smoothly.

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  • When it comes to buying a house, there is so much to the process. As a first time home buyer, I was a bit overwhelmed at first and had to get over a few hurdles to make this purchase possible, but I had an excellent mortgage representative which also referred me to an excellent real estate agent who assisted in making sure I was educated, comfortable and aware of theentire process all throughout. I felt AMS Co. worked hard to make this happen for me, and I feel they are an excellent company. I would recommend others to this company ... Read More

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Category: American mortgage

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