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ING Direct Mortgage Review • Mortgage Insider

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ING Bank operating as ING Bank, FSB whose parent company is ING (NYSE:ING), a Dutch mega-bank, offers checking and saving accounts in addition to mortgages primarily through their website and a few retail locations they call Cafés.

ING Direct Mortgage Review

The Office of Thrift Supervision pegs Ing Bank's 2010 total mortgage application volume at almost $22.5 billion on 54,400 loan applications. This is a BIG mortgage company!

The mix of applications is about a third purchase with 2/3rds being refinance loans.

After reading their site, they promote a hybrid mortgage they call the Orange Mortgage. This type of loan comes in 5 or 7 years versions and the selling point supposedly is “Who really needs a fixed rate for 30 years when most folks move more often than that.”

Note: Read Our Top Five Mortgage Complaints!

ING Direct Mortgage Contact Information


Phone: (800) 464-3473

Fax Number: (888) 464-3220, (302) 255-3990

Address: 802 Delaware Ave, Wilmington, DE 19801

Mortgage rates are a popular part of most mortgage companies, banks, and credit union’s websites. But just like all

mortgage rates you see, it depends on your loan amount, credit score, etc. And also look for the date the mortgage rates were posted. Sometimes a company does not update their rates so you end up looking at information days or weeks old.

Online mortgage applications are also pretty standard these days for lenders. And they are getting more and more user friendly.

Complaints and Ratings

Many people look to the BBB for complaints and ratings on mortgage lenders like ING Direct. But remember, banks and credit unions have complaints and a rating for the bank as a whole not just the mortgage department. The Nationwide Mortgage Licensing System & Registry ( is where you make sure your ING Direct loan officer is active and registered. Mortgage companies (not banks or credit unions) have regulatory actions by state on the NMLS but you may want to do a quick search on the internet for lawsuits on any lender you are considering.

Good Luck!

Note: Compare Mortgage Rates of local lenders now!

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Author: The Mortgage Insider

ING Direct Mortgage Reviewwas last modified: August 26th, 2015by The Mortgage Insider

Category: Mortgage reviews

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